Service Flowchart

Serial number

Service Links

describe

Responsible Person

Time node/duration

Remark

1

Customer Inquiry

Customers consult service details by phone, email or online platform

Sales Merchandiser

immediate

Record customer needs and issues

2

Needs Assessment

Evaluate service needs based on customer consultation and approve preliminary plans

Sales/Technical Manager

1-2 business days

Communicate with customers to confirm requirements

3

Contract Signing

The two parties reach an agreement on the order content, price, time, etc. and sign the contract

Legal/Sales Manager

1 working day

Make sure the contract terms are clear

4

Advance payment

The customer pays the advance payment according to the contract

client

1 working day after signing the contract

The finance department confirms the receipt

5

Service Preparation

Prepare the resources, personnel, tools, etc. required for the order

Company Team

1-7 working days depending on the nature of the order

Make sure everything is ready

6

Service Implementation

Carry out actual operations according to the order content agreed in the contract

Company Team

Depending on the nature of the order, the specific time is uncertain

Maintain communication with customers to ensure service quality

7

Acceptance and delivery

The customer accepts the order and delivers it after confirmation

client

1-3 working days after service completion

Sign the acceptance report

8

Final payment

The customer pays the balance according to the contract

client

1 working day after acceptance

The finance department confirms the receipt

9

After-sales service

Provide follow-up technical support, maintenance and other services

Sales/Technical Manager

long

Ensure customer satisfaction